Privacy Policy

Privacy Policy

Your privacy is our highest priority. Regarding any personal information we may collect about you, including on our website, https://www.plumbingsolutions4you.com.au/, and other sites we control and administer, Gastonia Plumbing Solutions will adhere to all applicable laws and regulations and respect your privacy.

Information that can be used to identify an individual is considered personal information. This includes your personal information (such as your name, address, and date of birth), your devices, payment information, and even how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy goes into effect on January 3 2021.

Last updated: 3 January 2022

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

When you use or participate in any of our services or promotions, you knowingly and voluntarily provide information to us, which we refer to as “voluntary submissions.”

The phrase “automatically collected” refers to any information automatically transmitted by your devices when you utilize our products and services.

Log Data

When you visit our website, our servers may log the information that your web browser transmits. It may include the Internet Protocol (IP) address of your device, the kind and version of your browser, the pages you view, the time and date of your visit, and the amount of time spent on each page, among other information regarding your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifiable on its own, it may be possible to combine it with other data in order to identify specific individuals.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

Type of Device

System Operating Software

Geo-location data

 

The information we collect may depend on the settings of your device and software. We advise that you consult the policies of your device maker or software supplier to see what information they make available to us.

Personal Information

We may gather personal information, such as your name, email address, mailing address, and telephone number, when you subscribe to our newsletter or otherwise communicate with us.

Legitimate Reasons for Processing Your Personal Information

We collect and utilize your personal information only when we have a valid purpose to do so. In such cases, we simply collect the minimum amount of personal information required to deliver our services.

Collection and Usage of Information

When you perform any of the following on our site, we may gather personal information from you:

Acquire a subscription

Sign up to receive updates from us via email or social media channels

Use a mobile device or a web browser to access our content.

Contact us using email, social media, or comparable technologies.

If you mention us on social media websites,

 

We may collect, retain, use, and disclose information for the following purposes, and we will not further handle personal information in a manner that is incompatible with these purposes:

• to provide you with our platform’s core features and services

 

We may combine voluntarily submitted and automatically gathered personal data with general information or research data obtained from other reputable sources. If you consent to our accessing your social media profiles, for instance, we may combine information derived from such profiles with information received directly from you in order to enhance your experience with our site and services, such as by providing you with more personalized content.

Security of Your Personal Information

When we collect and process personal information, and for as long as we have it, we shall protect it using commercially reasonable means against loss, theft, and unauthorized access, disclosure, copying, use, and alteration.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.

You are responsible for choosing a password and determining its overall security strength, ensuring the safety of your personal data within the confines of our services. For instance, ensure that you do not make your personal information accessible to the public on our platform.

How Long We Keep Your Personal Information

We only retain your personal data for as long as is required. This period may vary based on the purpose for which we use your data in accordance with this privacy statement. For example, if you have provided us with personal information such as your email address when contacting us about a specific query, we may keep this information for as long as your inquiry is active and for our own records, so that we can properly respond to such queries in the future. If your personal information is no longer required for this purpose, we will destroy or anonymize it by removing any identifying details.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

a parent, subsidiary, or affiliate of our company

third-party service providers, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators our employees, contractors, and/or related entities our existing or potential agents or business partners

our employees, contractors, and/or related entities

our existing or potential agents or business partners

credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you

courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights

third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you

third parties to collect and process data

an entity that buys, or to which we transfer all or substantially all of our assets and business

 

Among the third parties we now employ are:

• Google Analytics
• Clicky

 

Your Rights and Controlling Your Personal Information

Your choice: By submitting your personal information to us, you consent to our collection, storage, use, and disclosure in accordance with this privacy statement. You are not forced to provide us with personal information; however, if you choose not to, it may hinder your ability to utilize our website or the products or services offered on or through it.

If we acquire personal information about you from a third party, it will be safeguarded according to our privacy statement. If you are a third party providing us with an individual’s personal information, you represent and warrant that you have the individual’s permission to do so.

If you previously consented to our use of your personal information for direct marketing reasons, you may withdraw your consent at any time by contacting us using the contact information provided below.

You may request access to your personal information that we maintain.

If you believe any of the information we have about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, please contact us using the information provided in this privacy statement. We shall take reasonable measures to update any information that is discovered to be erroneous, incomplete, misleading, or out-of-date.

We will not discriminate against you for exercising any of your rights regarding your personal information. Unless your personal information is required to provide you with a specific service or offer (such as user support), we will not deny you goods or services, charge you different prices or rates for goods or services, including by granting discounts or other benefits, impose penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have violated a pertinent data protection law and wish to make a complaint, please contact us using the information provided below and include any pertinent details about the alleged violation. We will investigate your complaint immediately and provide you with a written response outlining the outcome of our investigation and the steps we will take to remedy it. You may also contact a regulatory body or data protection authority regarding your complaint.

Unsubscribe: To unsubscribe from our email database or opt out of communications (including marketing communications), please contact us using the details in this privacy statement, or use the opt-out options given in the communication. We may need specific information from you in order to confirm your identity.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Refer to our Cookie Policy for additional details.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of Our Policy

Our website may contain links to external, independently owned and maintained websites. Please be aware that we have no control over the content or policies of these sites and cannot be held liable for their own privacy policies.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for Australian Privacy Act Compliance (AU)

International Transfers of Personal Information

Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.

Additional Disclosures for California Compliance (US)

If you reside in California and your relationship with us is primarily for personal, family, or household purposes, as per Section 1798.83 of the California Civil Code, you may request about the information we share with other organizations for their marketing purposes.

To make such a request, please email us using the information provided in this privacy statement, with the subject line “Request for California privacy information.” This type of request is permissible once every calendar year. We will provide you a list of the categories of personal information we disclosed to other organizations for their marketing purposes throughout the previous calendar year, as well as the names of those organizations. Not all personal information transmitted in this manner is protected by California Civil Code section 1798.83.

Do Not Track

Some web browsers provide a “Do Not Track” feature that instructs websites not to track your online activities. We do not respond to browser “Do Not Track” signals at this time.

We adhere to the guidelines mentioned in this privacy statement, ensuring that we gather and process personal information properly, fairly, transparently, and for valid, legal purposes.

Cookies and Pixels

You can always refuse our website’s cookies if your browser allows it. The majority of browsers provide you to reject all cookies or a subset of cookies through the use of browser settings. Therefore, your ability to restrict cookies is totally dependent on the capabilities of your web browser. Please refer to the Cookies section of this privacy statement for additional information.

CCPA-permitted financial incentives

In accordance with your nondiscrimination right, we may provide you certain financial incentives permitted by the CCPA, which may result in different prices, rates, or quality levels for the goods and services we provide.

Any financial incentive permitted by the CCPA will be proportional to the value of your personal information, and we will provide written conditions that clarify the nature of the offer. Your participation in a financial incentive program is contingent on your opt-in consent, which you may renounce at any time.

California Notice of Collection

In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act:

• Geolocation data.

 

Review the section titled “Information We Collect” for specifics on the information we collect, including the sources from which we get it. These categories of personally identifiable information are collected and used for the business purposes mentioned in the “Collection and Use of Information” section, including the delivery and maintenance of our Service.

Right to Know and Erase

If you are a California resident, you have the right to remove the personal information we’ve acquired about you and to receive specific details about our data practices for the last 12 months. You have the right to specifically request the following from us:

• The categories of personal information we have collected about you;
• The sources from which personal information was obtained;
• The categories of your personal information that we shared or sold for business purposes;
• The types of third parties to whom personal information was given or sold for commercial purposes.
• The business or commercial reason for collecting or selling your personal information; and The precise personal information we have gathered about you.
• The specific pieces of personal information we have collected about you.

 

Please use the contact information provided in this privacy policy to exercise your rights.

Shine the Light

In addition to the rights stated above, if you are a California resident, you have the right to request information about how we disclose certain personal information as specified by California’s “Shine the Light” law with third parties and affiliates for their own direct marketing purposes.

To receive this information, email us a request using the contact details specified in this privacy policy. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.

Contact Information

If you have any questions or issues about your privacy, please contact us using the following information:

Gastonia Plumbing Solutions
support@plumbingsolutions4you.com.au